STATE OF HAWAIʻI
KA MOKU ʻĀINA O HAWAIʻI

JOSH GREEN, M.D.
GOVERNOR
KE KIAʻĀINA

DEPARTMENT OF COMMERCE AND CONSUMER AFFAIRS
KA ʻOIHANA PILI KĀLEPA

NADINE Y. ANDO
DIRECTOR KA LUNA HOʻOKELE

SCOTT K. SAIKI
INSURANCE COMMISSIONER

FOR IMMEDIATE RELEASE

HONOLULU — Following recent high winds and heavy rain, the Hawaiʻi Department of Commerce and Consumer Affairs (DCCA) Insurance Division is reminding residents to take protect their property and file insurance claims as quickly and smoothly as possible.

If your home, vehicle, or personal property has been damaged, contact your insurance company or agent right away to report the loss. Ask for your claim number and confirm any deadlines for filing or submitting documentation. Starting your claim promptly helps ensure your coverage is applied correctly and delays are avoided.

Before cleaning up or making repairs, document all damage by taking clear photos or videos. If it is safe to do so, keep damaged items until the insurance adjuster has seen them. You should also take reasonable steps to prevent further damage, such as placing tarps over roof leaks or boarding broken windows, but avoid making permanent repairs until your insurer has approved them.

Keep records of all expenses related to the damage, including temporary repairs, hotel stays, meals, and other costs caused by the storm. Save receipts and write down what was damaged, when it occurred, and what actions you took to protect your property.

When an insurance adjuster contacts you, be available for inspections and provide any requested documents. Review settlement offers carefully and ask questions if anything is unclear.

To help residents navigate the claims process, the Hawaiʻi Insurance Division has available a Post-Disaster Insurance Claims Guided an instructional video on how to file an insurance claim. These resources provide practical tips and step-by-step guidance on documenting losses, understanding coverage, and working with insurers after a disaster

“Licensed insurers are required to handle claims fairly and help consumers recover after a disaster,” said Insurance Commissioner Scott Saiki. “If you experience delays, disputes, or have questions about your policy or settlement, our office is here to help.” Consumers may contact the Hawaiʻi Insurance Division at 1-844-808-DCCA (3222

Consumers may contact the Hawaiʻi Insurance Division at 1-844-808-DCCA (3222) or visit http://cca.hawaii.gov/ins for claim-filing tips, disaster recovery resources, and assistance with insurance-related concerns.

The Hawaiʻi Insurance Division regulates the Hawaiʻi insurance industry, issues licenses; examines the fiscal condition of Hawaiʻi-based companies; reviews rate and policy filings; and investigates insurance-related complaints.

Media Contact:
William Nhieu
Communications Officer
Department of Commerce and Consumer Affairs, State of Hawaiʻi
Email: [email protected]
Phone: (808) 586-7582